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Help Center

Contact Us

  • Weather Delays - week of 01/26/26
  • Speak With a Wine Concierge
  • Help/Customer Service
  • Reach Us By Email
  • Reach Us By Phone

Managing My Account

  • Firstleaf's Mobile App
  • Rate My Wine
  • Update My Shipping Address
  • Accessing My Account
  • Changing Date Next Order
  • Changing Frequency Of Orders
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Shipping & Delivery

  • Sending Order to A Different Address
  • States We Ship To
  • FedEx Delivery Manager
  • Signing for Package
  • Shipping Cost
  • Frozen Wine & Winter Shipping
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Membership

  • General Club Information
  • WinePrint™
  • Membership Benefits
  • Signing Up for the Club
  • Intro Order and Club Membership
  • Introductory Orders & Club Enrollment
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My Orders

  • Missing Wine Cards
  • Using a Promo Code
  • Intro Offer Wine Selections
  • Checking Out with Your Firstleaf Membership
  • Not Home to Sign for Package
  • Custom Orders
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Our Store & Gifting

  • Purchasing A Gift Card
  • Redeem A Gift Card
  • Purchasing Wine In Our Online Store
  • Gift Cards Purchase & Redemption
  • I Would Like Help With an Order
  • Maximum Order Via our Wine Store
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Change Membership Status

  • Reactivate My Membership/Subscription
  • Pausing Account
  • Unsubscribe From Emails
  • Ordering Without Being a Member

Returns

  • My Order Was Returned
  • Returning an Order
  • Refund & Credit Policy / Satisfaction Guarantee

Referral Program

  • Referral Program

Our Wine

  • Vegan Wine
  • Satisfaction Guarantee
  • Award Winning Wines
  • Carbon Neutral Packaging
  • Allergies and Wine
  • Organic Wine
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Need help?

1-800-461-7203 service@firstleaf.com

Our Member Experience team is available Monday to Friday from 6am - 4pm PT and on Saturday/Sunday from 6am to 3pm PT

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Your satisfaction is guaranteed. If for any reason you're not satisfied with a bottle you receive through the club, we'll replace the bottle in your next club order, where legal. All wine is sold by Firstleaf. Wineries in Napa County, California and Washington state. Partner wineries and vineyards around the world.

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