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Help Center

Contact Us

  • Speak With a Wine Concierge
  • Help/Customer Service
  • Reach Us By Email
  • Reach Us By Phone

Managing My Account

  • Firstleaf's Mobile App
  • Rate My Wine
  • Update My Shipping Address
  • Accessing My Account
  • Changing Date Next Order
  • Changing Frequency Of Orders
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Shipping & Delivery

  • Sending Order to A Different Address
  • States We Ship To
  • FedEx Delivery Manager
  • Signing for Package
  • Shipping Cost
  • Frozen Wine & Winter Shipping
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Membership

  • General Club Information
  • WinePrint™
  • Membership Benefits
  • Signing Up for the Club
  • Intro Order and Club Membership
  • Introductory Orders & Club Enrollment
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My Orders

  • Missing Wine Cards
  • Using a Promo Code
  • Intro Offer Wine Selections
  • Checking Out with Your Firstleaf Membership
  • Not Home to Sign for Package
  • Custom Orders
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Our Store & Gifting

  • Purchasing A Gift Card
  • Redeem A Gift Card
  • Purchasing Wine In Our Online Store
  • Gift Cards Purchase & Redemption
  • I Would Like Help With an Order
  • Maximum Order Via our Wine Store
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Change Membership Status

  • Reactivate My Membership/Subscription
  • Pausing Account
  • Unsubscribe From Emails
  • Ordering Without Being a Member

Returns

  • My Order Was Returned
  • Returning an Order
  • Refund & Credit Policy / Satisfaction Guarantee

Referral Program

  • Referral Program

Our Wine

  • Vegan Wine
  • Satisfaction Guarantee
  • Award Winning Wines
  • Carbon Neutral Packaging
  • Allergies and Wine
  • Organic Wine
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Need help?

1-800-461-7203 service@firstleaf.com

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Your satisfaction is guaranteed. If for any reason you're not satisfied with a bottle you receive through the club, we'll give you Firstleaf credit for it (minus shipping), where legal. All wine is sold by Firstleaf, Healdsburg, CA.

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