My Order Was Returned

When an order is returned to us, we will reach out via email letting you know!

Depending on the reason for the return, you may be charged a $25 restocking fee (see our Terms and Conditions).  We are happy to reship the order to members with active accounts in most cases.  

If the tracking information shows the order delivered to your address, we will need to file a claim with the carrier to determine the next steps.  

If you are having trouble being at home for delivery, you can update your shipping address one of three ways:

1. Update the address through a FedEx Delivery Manager account: Once your order is shipped you can change the address. You can sign up for a FedEx Ship Manager account here.
2. Update the address through a UPS My Choice Account: Signing up for the account is free, and you can change the address anytime once it has been sent out. You can sign up for a UPS My Choice account here.
3. Send your next shipment to the nearest holding location: Having the next package held at a nearby location is a great option! You can select a hold at location from your Firstleaf account. (If the package is already in transit, reach out to our Member Experience team to see if there is still time to try to redirect it.)