Frozen Wine & Winter Shipping

Although it rarely happens, wines can occasionally freeze due to extreme weather conditions

Please take pictures of the outside of the box as well as the bottles inside.  Send those our way for review to service@firstleaf.com, and we will respond to you within 24-48 hours.   

Below, are a few options on how you can lower the risk of extreme weather affecting your orders:

• The best option is to have the order shipped to a business address or FedEx holding location for pick up. That way your wine will arrive on the first delivery attempt. You can update your shipping address through these few simple steps: 
  1. Log into your account here
  2. Click on Your Account in the right-hand corner
  3. Select Shipping Addresses on the left-side
  4. Here you can add a new address, edit an existing address, or delete an address from the account
  5. Follow the prompt 'If you would like to pick up your shipment from a designated FedEx location, click here.'

  

Please note - If the order has already processed, you will need to reach out to us at service@firstleaf.com or 1-800-461-7203 to redirect the order. 

• You can also change the arrival date of your next order until the cold spell is over.

  You can update the ship date of your next order by following these simple steps:

  1. Log into your account here
  2. Go to the Club Orders page at the top of the screen
  3. You can see the date of when your next order will ship
  4. Click the date to make any changes to the your next delivery
  5. Select any date from the calendar, and click Save
  6. You will see the message "Saved! We updated your settings!"
  

Reminder:  Clicking 'Save' will lock in your ship date. If you view your wines and click 'Lock Wines' your wines will be reserved and your card will be charged without affecting the shipping date.