How Can I Update My Shipping Address

We understand things change and you may need to update your information on file. Our Member Experience team and member portal aim to make that easy. If you need assistance in redirecting an existing order, please reach out to us at 1-800-461-7203 or shipping@firstleaf.com; as updating your address through the member portal will not update the address of a package that is already in transit. 

Alternatively, you can redirect, reschedule, or send packages to a holding location using FedEx Delivery Manager or UPS My Choice. Please note, our carriers are not able to ship to P.O. Boxes; and some addresses in smaller towns, rural areas, or brand new neighborhoods may not be recognized. 

Please keep in mind: Redirect requests can delay your delivery for up to 2-3 days, depending on location and where in the process your order is with the carrier. 

If you need to update your shipping address for future deliveries, you can do so through these simple steps:

1. 1. Log into your account here
   2. From the Account drop down in the upper-right corner, select Your Account
   3. Click on Shipping Addresses on the left-hand side of the page
   4. Here you can add a new address, edit an existing address, add a FedEx holding location, or delete an address from the account
   5. Be sure to you have your current address marked as Default by checking the 'default' box! 

Note: When you add a new address, it is not automatically set as the default address on your account. Be sure to check the box to save as default. 

Additionally, you can update your address from the Club Orders page. Once you've logged into your account, follow these steps to update your shipping address: 

1. From the Account drop down in the upper-right corner, select Your Account
2. Go to the Club Orders page
3. Select Delivery Address/Pick up location
4. Here you can add a new address, edit an existing address, add a FedEx holding location, or delete an address from the account
5. Selecting an address here will automatically set it as your default address for the membership

If an order has already processed or shipped, changing the address on file will not update the address for the processed order. Please reach out to our team at 1-800-461-7203 anytime between 6am - 5pm PST to have your package redirected. We're always happy to help!